Refund policy

Sable Studio — Refund and Returns Policy

Last updated: 10 October 2026

At Sable Studio, we want you to be happy with your purchase. If you have a concern about your order, please contact us so we can assist.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If your item is damaged, defective or incorrect, contact us as soon as possible with your order number, a description of the issue and photographs where appropriate.

We will assess the issue and arrange an appropriate remedy in accordance with applicable South African consumer law.

Change of mind

If you wish to return an item because you have changed your mind, please contact us before sending it back. Returns are subject to the applicable law and the circumstances of the purchase. We will confirm the return instructions and any applicable costs before you proceed.

Refunds

Once a return or claim has been assessed, we will notify you of the outcome. Approved refunds will be processed using the original payment method where possible. The time it takes for the funds to appear may depend on your payment provider or bank.